Contact information
Last updated: October 1, 2026
Overview
RLDrops ("RLDrops," "we," "us," or "our") is an online store selling Rocket League Twitch Drops. If you have a question about an order, delivery, or our policies, here is how to reach us.
Our delivery emails also come from this address. Please add it to your contacts or safe-sender list so our messages don't land in spam.
Discord
Our support Discord server: https://discord.com/invite/eu5Gcttz84
Live Chat
You can also message us using the chat box on our website. Live replies are available during our support hours below. Outside those hours, you can leave a message and we will reply when we are back.
Support Hours
9:00 AM to 9:00 PM Eastern Time (EST/EDT), every day.
Our team replies as quickly as we can during these hours. We typically respond within a few hours, though response times may be longer when we are busy. Because delivery is manual, orders placed outside support hours may be delivered later than our usual estimate. See our Shipping Policy for details.
When You Contact Us
Please include your order number and the email address used at checkout, along with a clear description of the problem. If you are reporting a problem with an account you received, include your unedited screen recording of your first login attempt, as described in our Return and Refund Policy.
Official Channels
Our email address, Discord server, and website chat are our only official support channels. We will never ask you for your payment card details or account passwords through chat or email, and we are not responsible for messages from anyone pretending to be us.