Shipping policy

Last updated: October 1, 2026

Overview

This Shipping Policy explains how RLDrops ("RLDrops," "we," "us," or "our") delivers orders. It forms part of our Terms of Service, and by placing an order you agree to it. All of our products are digital, and nothing is shipped physically.

1. Digital Delivery Only

We sell access to Twitch accounts that hold Rocket League Twitch Drops. Nothing is mailed or couriered to you. There are no shipping fees, no tracking numbers, no customs charges, and no delivery address beyond the email address you enter at checkout.

2. How We Deliver

After your payment is confirmed, we manually verify the account and then send the Twitch login credentials (a username and password) to the email address you provided at checkout. The delivery email comes from support@rldrops.com and includes written instructions and a video guide showing how to claim your drops and link them to your Epic Games account. Delivery is manual, not automated.

3. Delivery Time

Our estimated delivery time is 10 to 30 minutes after payment is confirmed. This is only an estimate, not a guarantee. Delivery may be faster or slower depending on stock, verification, support volume, and other factors outside our control. If we have not delivered your order within 24 hours of payment, you may ask us to cancel it for a full refund, as set out in our Return and Refund Policy.

4. When Your Order Is Delivered

Your order is delivered, and the sale is complete, the moment we send the delivery email to the address you provided and it is successfully delivered to that address. After this point, the account is in your hands and we cannot retrieve, reverse, or recover it or any drops claimed from it.

5. Email Problems

You are responsible for entering a correct, working email address at checkout and for checking your inbox and your spam or junk folder. If the delivery email reaches the address you entered, it counts as delivered even if you did not see it, mistyped your address, or someone else has access to that inbox. If your email bounces or is rejected, delivery has not occurred, and we will try to reach you through your order details and our support Discord. If we cannot confirm a working address within 7 days of your order, we may cancel the order and refund you in full.

Please add support@rldrops.com to your contacts or safe-sender list so our emails do not land in spam.

6. Verification and Delays

To protect against fraud, we may verify your identity, order details, or payment method before delivery, and we may delay or cancel orders we consider suspicious. If we cancel an order before delivery, you will receive a full refund.

7. Problems With Your Delivery

If your credentials do not work, or the ordered drops are not present when you first log in, contact us within 24 hours of delivery with an unedited screen recording of your first login attempt. We strongly encourage you to record your screen from the moment you log in until your drops are claimed. See our Return and Refund Policy for what we can replace or refund.

8. Contact

Questions about delivery can be sent to support@rldrops.com, through our website chat, or through our support Discord server: https://discord.com/invite/eu5Gcttz84