Refund policy

Last updated: October 1, 2026

Overview

This Return and Refund Policy applies to all orders placed with RLDrops ("RLDrops," "we," "us," or "our"). It forms part of our Terms of Service, and by placing an order you agree to it. Our products are digital login credentials delivered by email, so there is no physical item to send back and we do not accept returns. Because credentials and drops can be accessed, claimed, or changed the moment they are delivered, all sales are final once the login credentials have been successfully delivered, except in the limited cases described below.

1. When We Will Refund or Replace Your Order

We will refund your order, or at our option replace it, in these situations only:

  • We cancel before delivery. If we cancel your order before delivery for any reason, including stock issues, pricing errors, or suspected fraud, you will receive a full refund.
  • The delivery email could not be delivered. If the email containing your credentials bounces or is rejected, delivery has not occurred. We will try to reach you through your order details and our support Discord. If we cannot confirm a working email address within 7 days of your order, we may cancel the order and refund you in full.
  • The account was defective at first login. If the credentials did not work, or the ordered drops were not present, when you first logged in, contact us within 24 hours of delivery with an unedited screen recording of your first login attempt. If the recording shows the account was defective at delivery, we will replace or refund your order.
  • We cannot deliver in a reasonable time. If we have not delivered your order within 24 hours of payment, you may ask us to cancel it for a full refund. This applies only if delivery has not yet occurred when we process your request.

2. Returns and Exchanges

We do not accept returns or exchanges. Digital credentials cannot be returned once delivered, and delivered credentials cannot be revoked or recovered by us. Where this policy offers a replacement, it is provided only as described in Section 1.

3. What We Do Not Refund

Once credentials have been successfully delivered, we do not refund or replace an order for reasons including:

  • Change of mind, buyer's remorse, or ordering by mistake;
  • A wrong or mistyped email address, an email that went to spam, or an inbox someone else can access, where the email was successfully delivered to the address you entered;
  • Drops you have already claimed, moved, or used, or credentials you have shared with someone else;
  • A warning, suspension, ban, or restriction placed on the account or on any of your other accounts as a result of your conduct or the actions of any platform after delivery;
  • Changes, delays, or limits placed on drops, linking, or accounts by Twitch, Epic Games, Rocket League, or any other third party after delivery;
  • Problems reported more than 24 hours after delivery, or reported without a screen recording;
  • Problems with your own Epic Games account, device, region, or internet connection;
  • Dissatisfaction with the items, their value, or their availability after delivery.

4. How to Request a Refund or Replacement

Contact us at support@rldrops.com, through our website chat, or through our support Discord server: https://discord.com/invite/eu5Gcttz84. Please include:

  • Your order number and the email address used at checkout;
  • A clear description of the problem;
  • Your unedited screen recording, where Section 1 requires one.

We review every request and will reply as soon as we reasonably can. We may ask for more information, and we may decline requests that are fraudulent, abusive, or outside this policy.

5. How Refunds Are Paid

Approved refunds are returned to the original payment method. Processing times depend on your bank or card issuer and can take several business days after we issue the refund. We cannot refund to a different payment method or to a different person.

6. Chargebacks and Payment Disputes

Please contact us before opening a dispute with your bank or payment provider so we can try to fix the problem quickly. If you file a dispute for an order that was delivered as described, we will submit evidence to your payment provider, including our delivery records, email logs, pre-delivery verification records, and communications with you, as set out in our Terms of Service.

7. Your Legal Rights

Nothing in this policy limits any right you have under the consumer protection laws where you live that cannot legally be waived. Where such rights apply, they take priority over any part of this policy that conflicts with them.

8. Contact

Questions about this policy can be sent to support@rldrops.com, through our website chat, or through our support Discord server: https://discord.com/invite/eu5Gcttz84