Terms of service

Last updated: October 1, 2026

Overview

This website and store are operated by RLDrops ("RLDrops," "we," "us," or "our"). RLDrops is powered by Shopify. By visiting our site, placing an order, or otherwise using our services (the "Services"), you agree to be bound by these Terms of Service ("Terms"), including our Return and Refund Policy, Shipping Policy, and Privacy Policy, which are incorporated by reference. If you do not agree to all of these Terms, do not use the Services or place an order.

1. Who We Are and Non-Affiliation

RLDrops is an independent business. We are not affiliated with, endorsed by, sponsored by, or connected to Epic Games, Psyonix, Rocket League, Twitch, Amazon, or any of their affiliates. All trademarks, game names, and logos belong to their respective owners and are used only to describe the products we sell.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order. By ordering, you confirm that you meet this requirement and that the information you provide is accurate and complete.

3. What We Sell

We sell access to Twitch accounts that hold Rocket League Twitch Drops. When you order, we deliver Twitch login credentials (a username and password) to the email address you provide at checkout. You then use that account to claim the drops and link them to your own Rocket League / Epic Games account.

You are not buying a physical item, and you are not buying an Epic Games account. The product is access to the Twitch account and the drops on it at the time of delivery. We do not guarantee that you will keep access to the account after delivery, and we do not control what you or anyone else does with it afterward.

4. Third-Party Platforms and Assumption of Risk

The products depend on third-party platforms (including Twitch, Epic Games, and Rocket League) that we do not own or control. These platforms may change or enforce their rules, features, drop availability, or account requirements at any time. You acknowledge and accept that:

  • Third-party platforms may restrict, suspend, or remove accounts or items, and we are not responsible for any action they take;
  • Drops may be altered, expire, or become unavailable through no fault of ours;
  • You are responsible for reading and complying with the terms of every platform you use.

5. Orders, Payment, and Acceptance

Placing an order is an offer to buy. We may accept or decline any order, and may cancel an order at any time before delivery for any reason, including suspected fraud, pricing errors, or lack of stock. If we cancel before delivery, we will refund you in full.

All prices are shown in the currency displayed at checkout and may change at any time without notice. Payment is processed by third-party providers through Shopify, and we do not store your full payment details. You confirm you are authorized to use the payment method you submit.

6. Delivery

Delivery is digital and manual, not automated. Our estimated delivery time is 10 to 30 minutes after payment is confirmed, but this is only an estimate. Delivery may be faster or slower depending on stock, verification, support volume, and other factors outside our control, and we do not guarantee a specific delivery time. See our Shipping Policy for details.

Immediately before delivery, we manually log in to every account and confirm that it is accessible and holds the ordered drops. Delivery is complete the moment we send the login credentials to the email address you provided at checkout. You are responsible for entering a correct, working email address and for checking your inbox and spam or junk folders. Once the email is successfully delivered to the address you entered, the order is delivered and complete, even if you did not see the email, mistyped your address, or someone else has access to that inbox.

If the delivery email bounces or is rejected as undeliverable, delivery has not occurred. We will try to reach you through your order details and our support Discord. If we cannot confirm a working email address within 7 days of your order, we may cancel the order and refund you in full.

7. Your Responsibilities After Delivery

Once credentials are delivered, the account is entirely in your hands and you are solely responsible for its use. We cannot retrieve, reverse, or recover drops that have been claimed, moved, or changed after delivery. You are responsible for all activity on the account after delivery, including any warning, suspension, or ban that results from your conduct on Twitch or any other platform. You agree to:

  • Keep the credentials secure and not share them with anyone else;
  • Follow the redemption instructions in your delivery email and claim your drops promptly;
  • Not use the account for any unlawful, abusive, or fraudulent purpose, or in violation of any platform's rules;
  • Not resell, redistribute, or attempt to claim the same drops for multiple people.

The login credentials give you access to use the account. The account's registered email address and recovery details are not transferred to you.

Because we verify every account immediately before delivery, we treat a report that the credentials did not work or that the ordered drops were missing as presumptively caused by actions taken after delivery. If you believe the account was not as described when you first logged in, contact us within 24 hours of delivery and include an unedited screen recording that shows your first login attempt. We will review the recording, and if it shows that the account was defective at delivery, we will replace or refund the order. We cannot investigate reports made after this period or without a recording. We strongly encourage you to record your screen from the moment you log in until your drops are claimed, since this recording is the best evidence in any dispute.

8. Refunds

All sales are final once the login credentials have been successfully delivered. Because credentials and drops can be accessed, claimed, or changed immediately and cannot be returned or recovered, we do not offer refunds, returns, or exchanges after successful delivery, except in the limited cases below and as set out in our Return and Refund Policy:

  • We cancel the order before delivery;
  • The delivery email could not be delivered and we could not confirm a working address (see Section 6);
  • We have not delivered your order within 24 hours of payment and you ask us to cancel it before delivery occurs;
  • Your screen recording, submitted within 24 hours of delivery, shows that the credentials did not work or the ordered drops were not present when you first logged in.

By completing your purchase you agree to this section and to our Return and Refund Policy.

9. Immediate Delivery and Waiver of Withdrawal Rights

Where the law of your region gives you a right to cancel or withdraw from a purchase of digital content (for example, a 14-day withdrawal period), you expressly consent to immediate delivery and acknowledge that you lose that right once delivery begins. Nothing in these Terms limits any consumer right that cannot legally be waived.

10. Fraud Prevention and Chargebacks

We take fraud seriously. We may verify your identity, order details, and payment method, delay or cancel orders we consider suspicious, and refuse service to anyone. You agree not to file a chargeback or payment dispute for an order that was delivered as described. If you do, you authorize us to submit evidence to your payment provider, including these Terms, delivery records, email logs, communications, IP and device data, and any screen recordings. We may also ban you from future purchases and recover losses and fees caused by a fraudulent or bad-faith dispute, as far as the law allows.

Please contact us before opening a dispute so we can try to resolve the problem quickly.

11. Acceptable Use

You agree not to misuse the Services, including by attempting to defraud us, abuse our refund or support process, interfere with the site, use automated tools to place orders, or provide false information. We may suspend or terminate your access at any time for violations.

12. Disclaimer of Warranties

The Services and products are provided "as is" and "as available." To the fullest extent permitted by law, we make no warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, uninterrupted access, or that the account or drops will remain available or unrestricted after delivery. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

13. Limitation of Liability

To the fullest extent permitted by law, RLDrops and its owners, employees, and partners are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, items, accounts, profits, or goodwill, arising from your use of the Services or products. Our total liability for any claim related to an order will not exceed the amount you paid for that order. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

14. Indemnification

You agree to indemnify and hold harmless RLDrops and its owners and affiliates from claims, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the products, or your violation of any law or third-party rights.

15. Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-law rules. Any dispute will be handled in the courts of Ontario, except where your local consumer protection law gives you the right to bring a claim in your home jurisdiction. Please contact us first so we can try to settle any issue informally.

16. Changes to These Terms

We may update these Terms from time to time. The updated Terms take effect when posted, and the "Last updated" date will change. Your continued use of the Services after a change means you accept the updated Terms. Orders are governed by the Terms in effect when they were placed.

17. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. These Terms, together with our other policies, are the entire agreement between you and RLDrops about the Services.

18. Contact

Questions about these Terms can be sent to support@rldrops.com, through our website chat, or through our support Discord server: https://discord.com/invite/eu5Gcttz84

Replies from our team, including any automated messages in our website chat, are for general help only and do not change these Terms or our policies. Only the written Terms and policies on our website bind us, and no chat or Discord message can waive them unless we confirm the change by email. We may keep records of chat and Discord conversations and use them as evidence in a dispute.